Effective Date: January 1, 2025
Refinery Connect (“we,” “us,” “our”) does not share customer opt‑in information—including phone numbers and consent records—with any affiliates or third parties for marketing, promotional, or other unrelated purposes. All SMS opt‑in data is strictly confidential and used solely to provide the services you’ve requested.
Personal Information
Name, email, phone number, physical address
Payment details (if you request a quote or purchase)
Timestamped opt‑in records for SMS, email, and other communications
Non-Personal Information
IP address, browser type, device data
Analytic information (website usage patterns)
Cookies and similar tracking technologies
Customer Communication Data
Records of your inquiries, service requests, and support messages
Appointment details, service history, preferences, and feedback
We use your data to:
Provide and enhance our services
Process transactions and quotes
Communicate about your appointments, inquiries, and updates
Improve website functionality and user experience
Secure our systems and prevent fraud
Maintain your communication preferences and consents
By opting into SMS, you agree to receive messages related to your appointments, support inquiries, and essential updates. Key compliance points include:
• Opt‑In & Consent
Only sent to users who’ve explicitly opted in
Retain timestamped opt‑in records
Fully compliant with TCPA and related laws Textmagic+7MessageDesk+7Hatch+7TermsFeed+2Hatch+2Termly+2
• Opt‑Out
Simply reply “STOP” to unsubscribe
We send a final confirmation, then cease SMS (within 24 hours) MessageDesk+1txtcartapp.com+1
• Message Frequency & Content
Frequency depends on your usage and requests
Only appointment‑related or service‑related SMS are sent
Promotional messages are only sent with explicit separate consent MessageDesk+1Textmagic+1
• Support Instructions
Reply “HELP” for assistance, or contact us at edavidson@refineryconnect.com
Support available during our regular business hours
• Carrier & Rates
Standard message/data rates from your carrier may apply
We support all major U.S. carriers; carriers are not liable for delays or message failures Termly+7MessageDesk+7TermsFeed+7
• SMS Data Protection
We never share SMS opt‑in data with third-party marketers
We may share data with SMS service providers only to deliver messages you consented to
All data is protected through secure systems and strict privacy controls
We do not sell, rent, or trade personal information. We may share your data with:
Service Providers (e.g., payment processors, appointment scheduling tools, SMS aggregators) under strict confidentiality obligations
Legal Authorities when required by law or court order
Business Successors (e.g., in case of sale or merger)—your data remains under this same policy
📌 Note: SMS opt‑in data is never shared outside of direct service delivery (i.e., SMS providers) and is excluded from legal and business transfers.
We employ robust security measures, including:
Encryption for data in transit and at rest
Secure authentication and access controls
Regular security audits and system updates
Employee training on data protection protocols
Incident response and breach notification procedures
Secure backups and disaster recovery plans
While no system offers absolute security, we follow best-in-class practices to protect your information.
We use cookies and similar technologies to:
Analyze website traffic and usage
Remember user preferences
Improve site performance and experience
Measure service effectiveness
You can disable cookies via your browser settings, although this may impact your ability to use some site features.
You have the right to:
Access, update, or delete your personal information
Opt-out of marketing emails by clicking “unsubscribe”
Opt-out of SMS by replying “STOP”
Request details on how your data is processed
Withdraw consent for future communications
File complaints with supervisory authorities if your rights are violated
To exercise any of these rights, please contact us (see below).
Our site may include links to external websites not controlled by us. We are not responsible for their privacy practices—please review their policies.
We may update this policy periodically. The latest version, with the Effective Date, will always be available at https://refineryconnect.com/privacy-policy. For major changes, we will notify you via email or website notice.
If you have any questions or wish to exercise your rights, please contact:
Refinery Connect
Phone: 832‑350‑9877
Email: edavidson@refineryconnect.com
Website: https://refineryconnect.com/
By using our services and website, you acknowledge that you have read and agree to this Privacy Policy.
